Terms of Service

1. What this agreement covers

These terms apply when you purchase any service from Kinzo (“we,” “us”). By completing payment, you agree to these terms. If you do not agree, do not purchase.

2. Our services

We offer project-based AI development:

3. How payment works

• 50% of the quoted project price is due before work begins. The remaining 50% is due on delivery.
• All payments are processed through Stripe in US dollars (USD).
• Work does not start until payment is received and confirmed.

4. Refund policy

• Before work starts: Full refund minus a 10% processing fee.
• Within the first week (before first deliverable): 75% refund.
• After the first deliverable is shared: No refund. You keep all work completed up to that point.

Refunds are processed within 10 business days to the original payment method.

5. What counts as a revision

Each project includes 2 rounds of revisions.

Additional revision rounds beyond the included 2 are available at $500 per round.

6. Your responsibilities

• Provide all necessary information, content, and access needed to complete the project within a reasonable timeframe.
• Respond to revision requests and feedback within 5 business days. If we do not hear from you within 5 business days, we will continue with the current direction.
• Designate one person as the main point of contact for the project. Feedback should come from one source, not multiple stakeholders with conflicting input.

7. Timeline

• Timeline is scoped and agreed upon before the project begins. Most projects are delivered in 2-4 weeks.
• Delays caused by late feedback, missing content, or unresponsive communication on your end may extend the timeline. We will notify you if this happens.

8. Who owns what

• Your stuff: All final deliverables — source code, documentation, and all project deliverables — become yours upon final payment. You own it. You can do whatever you want with it.
• Our stuff: We retain the right to use the work in our portfolio, case studies, and marketing materials (such as screenshots, videos, and project descriptions) unless you request otherwise in writing.
• Tools and frameworks: We may use open-source libraries, frameworks, and tools in your project. These remain under their original licenses. We do not claim ownership of third-party code.

9. Confidentiality

We will not share your business ideas, proprietary information, or project details with anyone outside the project. If you need a formal Non-Disclosure Agreement (NDA), let us know before the project starts and we will sign one.

10. What we are not responsible for

• Business outcomes — we build what you ask for, but we cannot guarantee revenue, user growth, investment, or any specific business result.
• Third-party services — if your project relies on external tools, APIs, or platforms (such as payment processors, hosting providers, or email services), we are not responsible for their downtime, changes, or failures.
• Changes made after handoff — once the project is delivered and you or another developer modify the code, we are not responsible for issues caused by those changes.
• Our total liability for any claim related to our services is limited to the amount you paid for the project.

11. Cancellation

• Either party can cancel the project at any time by providing written notice (email is fine).
• If you cancel, the refund policy in Section 4 applies.
• If we cancel, you receive a full refund for any work not yet delivered.
• You keep all work completed and delivered up to the point of cancellation.

12. Bug fix guarantee

All projects include a 30-day bug fix guarantee starting from the date of final delivery. During this period, we will fix any bugs — meaning the system does not work as described in the agreed-upon scope and specifications. This does not cover new features, design changes, or issues caused by modifications made by you or another developer after handoff.

13. Governing law

These terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes will be resolved through binding arbitration under the rules of the American Arbitration Association. Both parties agree to attempt to resolve disputes informally for at least 30 days before initiating arbitration.

14. Changes to these terms

We may update these terms from time to time. Changes apply to new projects only — your project is governed by the terms in effect at the time of your payment.

15. Contact

Questions about these terms? Email us at [email protected].